Returns & Exchanges
At The Bong Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused and unopened items. Please note that for hygiene and safety reasons, we cannot accept returns on any products that have been used or handled.
Initiate Your Request
Contact our customer support team via email with your order number and photos of the unused items to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the items in their original, unopened packaging and place them inside a sturdy shipping box with sufficient padding to prevent breakage during transit.
Ship the Item
Affix the provided return label or ship the package to our warehouse address using a trackable shipping service to ensure safe delivery.
Inspection and Refund
Once our team inspects the returned goods to verify their unused condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing